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Beste Sissy,

Hartelijk dank voor uw eerlijke feedback. Het spijt ons enorm dat uw Cotton Bathrobe Naram al na één keer dragen kapot is gegaan - dat is absoluut onaanvaardbaar voor een product van €150.

Dat er al na enkele minuten losse draden verschijnen en de badjas zo fragiel is, toont duidelijk aan dat dit exemplaar niet voldoet aan onze kwaliteitsnormen. U heeft volkomen gelijk dat dit niet de kwaliteit is die u mag verwachten voor deze prijs.

We nemen de volledige verantwoordelijkheid voor deze teleurstellende ervaring. Uw feedback helpt ons om onze kwaliteitscontrole te herzien en te verbeteren, zodat andere klanten dit niet hoeven mee te maken.

Neem alstublieft contact op met onze klantenservice - we moeten een passende oplossing voor u vinden die recht doet aan deze kwaliteitsissue.

Met vriendelijke groet,
Het Westwing Team

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Drahá Sissy,

Ďakujeme za vašu úprimnú spätnú väzbu. Je nám veľmi ľúto, že sa váš bavlnený župan Naram zlomil už po jednom opotrebovaní - to je absolútne neprijateľné pre produkt za 150 €

.\n

Skutočnosť, že voľné nite sa objavia už po niekoľkých minútach a župan je taký krehký, jasne ukazuje, že táto položka nespĺňa naše štandardy kvality. Máte úplnú pravdu, že to nie je kvalita, ktorú by ste očakávali za túto cenu.

Preberáme plnú zodpovednosť za tento sklamaný zážitok. Vaša spätná väzba nám pomáha skontrolovať a zlepšiť našu kontrolu kvality, aby ju ostatní zákazníci nemuseli zažiť.

Obráťte sa prosím na náš zákaznícky servis - potrebujeme pre vás nájsť vhodné riešenie, ktoré vyhovuje tomuto problému s kvalitou.

S pozdravom, The Westwing Team

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NaramUterák, rôzne veľkosti